Customer Service

Shipping Policy
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling.we do our best to provide accurate estimates.about 7-15 working days.
If for any reason you do not receive your package, we will cover the cost of the reshipment.
You are responsible for providing the correct shipping details
We label all our packages as low value “Gifts” to avoid incurring import taxes
All our products are shipped directly from our Hong Kong warehouse
We will provide a tracking number by email and SMS
It takes up to five days for your tracking information to appear on the shipping company’s website
In some countries, packages may be delayed while they clear customs
Estimating Delivery Times

Return Policy
You may return any item you purchased on our online store, within 30 calendar days of your package being delivered, subject to the terms & exceptions below.
We will gladly exchange your product for the same model (subject to availability) or give you a refund for the full amount of the merchandise including taxes. We will provide a free pre-paid label to return your order. Gift wrap and shipping charges are not refundable.
Personalized product exclusion: Once personalized orders have been processed, they cannot be cancelled or returned.
A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the sender address. Once you obtain a return authorization, we will provide you with a pre-paid return shipping label. You are responsible to securely pack the product and all the original contents. We strongly recommend that you use the original packaging, if available.
The right of withdrawal is understood to be exercised correctly if the following conditions are fully complied with:
Return form sent online or other explicit statement of your decision to withdraw from the contract, correctly completed and sent to the Company within 30 (thirty) days of delivery of the products;
The products must not have been used;
The products must be returned in their original packaging, which is an integral part of the goods, and complete with all accessories and documentation supplied, including original warranties and instruction manuals, where applicable;
Returned products must be delivered to the carrier within 30 days from the date you notified us of your decision to return one or more products, and sent in a single shipment;
The products must not be damaged.
REFUND
Once we receive the returned items, we will check the condition of the product. In the event that the conditions of return are not respected or if it is found that the returned products have been damaged or have been used, we reserve the right not to accept the return. In this case, the Customer Service will inform you of the outcome and invite you to collect your items, available for collection at our warehouses, by sending a courier of your choice and at your expense.
In the event that the products comply with the conditions of return, we will refund within 30 working days from the date of receipt of the products. The amount will be equal to the value of the returned items plus the shipping costs incurred at the time of purchase (net of any extraordinary or non-standard shipping costs, which will not be refunded). The return shipment and related costs will not be refunded.
The refund will be made using the same method of payment you used to purchase your order and you will receive a notification of the refund by e-mail.

PAYMENT: Our store accepts Visa, Master Credit Card, Western Union, BTC, USDT payment methods.

Using Your Credit Card

1. On your Shopping Cart page, click after reviewing your items.
2. On the Order Information page, under Payment Methods, select Credit Card.
3. After you confirm the order information, fill in the required information of credit card carefully.
4. After reviewing your payment details, click “Confirm Order”.
All your credit card details are securely stored by Payment Gateway and not Our store. Paying by credit card through Payment Gateway is a quick, secure, and convenient way to order from us.

Western Union BTC, USDT

If you want to use Western Union, BTC, USDT for payment, you can get 25% discount, and contact us. Please remember to tell us MTCN, sender's name, address and phone number after money is sent; otherwise, we have no way to know that you have paid because Western Union do not inform receiver. pay with BTC, USDT, please contact us for the address.

Using a credit card is still your best bet for safety, but before you actually place an order on our site, please carefully read the following frequently asked questions:

1. Why is paying by credit card safer than paying by check, cash, or debit card?
If you have an unauthorized charge on your credit card, your liability is limited. In fact, some credit card issuers and web site operators say that under certain circumstances they will even pay this amount for you.

2. What are other reasons to pay by credit card?
You may save money by using a credit card if you pay it off in full when the bill arrives. Payments made by credit card allow you to keep the payment amount in your bank account, earning interest, until your credit card bill for those payments comes due. In addition, some credit card issuers grant you extended warranties or other advantages for purchases made with the card.

3. How can you protect against unauthorized use of your credit card account number?
Carefully and promptly check your credit card statements when they arrive. If you identify any irregularities, you should immediately bring these to the attention of the issuer of the credit card by telephone and in writing.

4. Is it safe to enter my card number online?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our store secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. All of our credit card information is stored on a secure, dedicated database.